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Terms & Conditions

During the Covid 19 pandemic, Chris Norton will adhere to Welsh Government guidelines which are continually changing. 

Chris Norton is the director and photographer of Tails of Wales Dog Photography. The nature of photography, lighting, weather, location and products supplied by Chris Norton from external companies can change without notice. Due to variables in the service provided by Chris Norton, Bookings, Services and Products may be postponed, altered or cancelled at short notice or even without notice.


 By using the service of this website, and the service of Chris Norton, photographer of Tails of Wales Dog Photography, it is understood that you accept the following Terms and Conditions. 

The Process of the Photoshoot + Viewing

By booking a photoshoot with me, Chris Norton, whether this a a full or part paid photoshoot, a prize that you have won, a complimentary photoshoot, or a photoshoot in connection to my Dog-Athon for charity then please be aware of the process involved. 

Upon making a booking, We agree a suitable meeting point from where the photoshoot shall start. I allocate enough time in my diary for the photoshoot to take place, and also my travel time to and from the photoshoot location. 

At the end of the photoshoot, we return to the starting point, whereby I can then show you samples of products I offer, and also give you a full price list. It is at this point we then book a viewing, usually within a week, at a time suitable to us both. During government restrictions due to Covid 19, viewings are held online via Zoom meetings, and I allocate an hour time slot in my diary  for each viewing. When Covid 19 restrictions are no longer in place, it may be possible for home viewings, depending on distance. 

Over the next few days I will spend on average 4 -5 hours to edit you photographs from the photoshoot. 

It is for the above reasons, and me spending on average 7 hours per photoshoot that any payments, booking fees made up to this point are non-refundable should you not attend the photoshoot and/or the viewing. You will also forfeit any promotional offer or product that would otherwise be part of the photoshoot. 

Equine Photoshoot

Equine Photoshoots are normally held at your Yard/Farm, Location. 

Travel charges will apply for the photoshoot if outside 20 miles of Hay-on-Wye, please contact me for rates of travel for your location.

The photoshoot will be discussed at time of booking, for me to take notes on number of horses, and change of outfits to wear. 

Multiple photoshoots can take place at one yard should you have other owners also wishing to have a photoshoot. To allow sufficient time for this each owner needs to contact me. 

Each Photoshoot on average is 2 hours long for one horse, this takes into consideration of walking to various areas within your location and also a change of outfits. 

What happens if the Weather is unsuitable for the photoshoot to go ahead? 

If the weather is unsuitable for the photoshoot to go ahead, then I will call you by telephone to re-schedule the photoshoot. This will not affect any payments you have made for the photoshoot, and will be carried forward to the re-scheduled date. If you decide the weather is unsuitable and do not attend the photoshoot, then any booking fees, or payments are non-refundable.  

Photography - The Photoshoot

1, All photographs taken by Chris Norton are copyright of Chris Norton, and so may be used/sold for any purpose seen fit by Chris Norton.

2, Chris Norton is covered by insurance for public liability during the photoshoot. 

3, It is understood that your dog, or dogs are your responsibility during the photoshoot. You are their master, and therefore they take commands from you better than anyone else. 

4, Chris Norton will not intentionally put your dog/s in any danger or harms way. Chris Norton aims to use dog friendly locations that present no or minimal danger, no more so than if you were taking your dog/s for a walk. However, if you feel that this is not the case, then you are to make it known to Chris Norton as soon as possible. 

5, Chris Norton is not responsible for your dog during the photoshoot, and care should be taken by yourself for your dog/s in arrears of moving vehicles, cyclists, rivers, streams, ponds, lakes, sea, wooded areas, grassland, other wildlife, cattle or other dogs.

6, Should your dog/s attack, get attacked, injure or get injured by any person/s, wildlife, cattle or other dogs whilst getting to the location, during the photoshoot or returning from the location then you may be held legally responsible for actions taken against you, just as you would be if you were out walking your dog.

7, If your dog/s attack, bite, attempts to attack or bite any person/animal whilst on the photoshoot then I, Chris Norton has the right to immediately halt and terminate the photoshoot as safety is paramount. 

8, Once a booking has been made for a photoshoot and or viewing, Chris Norton allocates sufficient time to undertake the discussed photoshoot and viewing, including travel time, therefore any booking of a PHOTOSHOOT and or VIEWING is kindly requested to be kept. Any cancellations or no show will result in any payments taken to be non refundable.

9, If you wish to postpone a photoshoot then you must inform me by telephone at least 48 hours prior to the time and date of the booked photoshoot. By not giving at least 48 hours notice, your booking fee is non-refundable or transferrable to another date/time. 

10, Once a photoshoot is booked it cannot then be gifted to someone else. Any promotional gifts offered by Chris Norton can only be used for that photoshoot, no gifts can be held for another occasion or given to someone else. 

11, Any complimentary photoshoots and or gifts offered by Chris Norton are one time offers, should you choose to cancel a complimentary photoshoot, or do not attend the photoshoot, you will then forfeit the offer and or gift, and then my normal fee will apply if you wish to re-book. If unsuitable weather is forecast for the time/date and location of the photoshoot, then Chris Norton will contact you to explore other options, such as re-schedule date/time or location, for this reason only, this will not affect a complimentary photoshoot.

12, Any promotional gifts offered by Tails of Wales Dog Photography are one time offers, should you cancel or postpone the PHOTOSHOOT or VIEWING then you will forfeit the offer. 

13, Photoshoots are booked with the understanding that the dog owner is present at all times. At the time of booking it is agreed on the number of dogs that will be taking part in the photoshoot. Should you arrive at the photoshoot with more dogs, Chris Norton may not have sufficient time to photograph the additional dogs. 

Dog-Athon Photoshoot 

1, Dog-Athon charity photoshoots. I will be offering 20 photoshoots per month, in return for a £20 donation to one of the stated charities I have teamed up with. For this, you will receive a full photoshoot and a 7 inch desk framed print, worth in total of £175. It is understood your initial payment of £20 is to secure your booking + viewing. When you book a Dog-Athon photoshoot, this automatically takes out a minimum of 7 hours work for me, plus my expenses, it is this and my expertise that I am giving to you for the charity to then receive your £20 donation. It is because of the significant running costs I incur on each booked photoshoot the following points 2, 3, 4, 5 + 6 must be understood and adhered to by you. If these points are maintained, then your donation will then be passed onto the charity. 

2, If you do not attend the photoshoot or the viewing, then your booking fee is non-refundable and Will Not be passed onto the charity.  

3, Once the photoshoot and viewing of your photographs has taken place it is only then that I will transfer 100% of your £20 booking fee into a donation, and I will then pass it onto one of the charities of your choice that I have teamed up with. 

4, If you are unable to keep to the time and date of the photoshoot or viewing, then you must inform me at least 48 hours prior to the booked time and date to postpone and re-arrange your photoshoot or viewing. Failure to do so will result in the loss of your £20 booking fee/donation and is non-refundable, and will not be passed onto the charity.

5, Should you wish to cancel either your photoshoot and or your viewing, for whatever reason then your £20 booking fee/donation is non-refundable, and will not be passed onto the charity. 

6, Your 7 inch desk framed print is part of the full photoshoot, and is only available if you keep to the initial scheduled time and date of both the photoshoot and the viewing. If you cancel, do not attend, or postpone the photoshoot and or viewing, then by doing so you forfeit the 7 inch desk framed print. Your desk framed print usually takes between 4-6 weeks to arrive from the time of placing your order.

Placing Orders & Payment of your Products

1, I offer a variety of payment options, these are; Debit/Credit Card, Cheque, Cash, Bank Transfer, Online Invoice, Tails of Wales Vouchers and also 12 month interest free. 

4, If you are using the interest free payment option, then one third of the total price is to be paid upon placing your order, and the remaining balance to be paid within 12 months of placing that order. The remaining balance can be flexible to suit you. 

2, As all photographs, products and services are bespoke to your individual requirements, all payments for such items must be paid in full prior to delivery. Any part payments made before final balance is paid cannot be refunded due to the bespoke nature of the images and products, as work will have been carried out such as further editing and ordering of your chosen items. 

3, All products and photographs are bespoke to your individual order. Therefore, any orders made by yourself cannot be cancelled and refunds cannot be made.

4, If your photoshoot comes complete with an item, whether promotional or not, this item or value of, cannot be "cashed in" swapped or used as part payment towards something else. 

Vouchers/Gift Certificates

1, All Gift Certificates can be used for a photoshoot and or any products offered by Chris Norton, Tails of Wales Dog Photography. 

2, All Gift Certificates are valid for 12 months from purchase date.

3, Gift Certificates cannot be exchanged for cash. 

4, Gift Certificates cannot be refunded. 

5, Any change remaining of £5 or more from a Gift Certificate will be issued as a new Gift Certificate to the nearest £5 and will be dated from the original date.  

6, Any photoshoot booked in connection or linked to a gift certificate will fall under the same terms and conditions of "The Photoshoot" as detailed above.

7, Any viewing arranged in connection or linked to a gift certificate must be kept, failure to keep to the scheduled time and date of the viewing will result in a charge of £45 for a second viewing. 

Copyright and your Personal Usage

1, You agree not to reproduce, duplicate, copy, with intent to pass on, sell, resell or exploit any portion of  photographs taken by Chris Norton, this will be a violation of  Chris Norton copyright.  

2, Digital Files -  If digital files are purchased by you from Chris Norton, it is understood that they may be used by yourself for personal use only. You may print your own images from these digital files, you may share on social media, or email to friends and family, these uses come under "personal use". Chris Norton does not give you the right to make any personal or financial gain from any photographs taken by Chris Norton, this includes digital and any other form of image. This would put you in breach of Chris Norton Copyright. 


1, Chris Norton is legally covered by the Data Protection Act, and therefore any personal information given by you will be secure and only used by Chris Norton for the use of running Tails of Wales Dog Photography. Your personal details will NOT be passed on or sold to external companies, unless authorised by you in order to take part in photography competitions.

2, Chris Norton reserves the right to refuse service to anyone for any reason at any time.

3, Prices for our products are subject to change without notice.

4,We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

5,We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

16, Promise of Excellence guarantee is for products supplied to last a lifetime. Materials used in all products are of the highest quality and will be replaced if found to be defective. However, it does not cover mis-use and/or wear+tear.

*Promise of Excellence does not cover misuse/neglect of products. Care must be taken not to place products in sunlight, damp rooms such as attics or areas that are not kept at room temperature, 16-26 degreesC. Prints, Albums must be kept free of moisture. USB's must be used and ejected correctly and be kept free from virus and/or corruption. 

The Website - Tails of Wales Dog Photography

1, All information on this website is regularly updated, to keep in line with external companies from suppliers of products. However, external companies occasionally change their products and prices, hence any prices, offers and information on this website may be changed or withdrawn without notice.

2, All photographs displayed on this website and any social media run by Chris Norton are under copyright of Chris Norton, and are not to be copied, altered or used for any reason without agreement by Chris Norton.

3, Any offers, promotions or competitions advertised on this site may not be combined unless otherwise stated by Chris Norton. 

4, Any offers, promotions or competitions may be withdrawn before advertised end date without prior notice. 

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